INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What products does Klub Seven offer?

At present, we offer a premium collection of Embroidered & Handwork shirts.

What sizes are available?

We are a size-inclusive brand, offering sizes from S to 3XL.

Do you offer custom tailoring?

No! We don’t provide custom tailoring based on your measurements

Do you offer customization for embroidered & hand worked shirts?
  • Hand-Worked Shirts – No Customization Available

We currently do not offer customization for hand-worked shirts. Hand-worked designs (such as intricate beadwork, sequins, or hand-stitched patterns) are pre-designed and cannot be altered in terms of Design changes, Colour variations & Placement adjustments. These shirts are available as ready-to-wear pieces with fixed designs.

  • Embroidered Shirts – Customization Available

                        For embroidered shirts, we offer limited customization in the following areas:

  • Thread Colour: You can choose different thread colours for the embroidery.
  • Design Positioning: Adjust where the embroidery is placed on the shirt (e.g., chest, sleeve, back).
  • Design Size: Modify the size of the embroidered pattern (within feasible limits).
How to Request Customization?
  • On each product page, you will find a "Customization" button near the size selection option.
  • Clicking this button will redirect you to WhatsApp, where you can discuss your requirements with our team.
  • We will provide details on:
    • Additional costs (if any) for customization
    • Estimated production & delivery time
    • Any design limitations

 

 

Important Notes:

  • Customization is subject to feasibility and may not be possible for all designs.
  • Once an order is confirmed with customization, changes cannot be made later.
  • Delivery timelines may extend for customized orders compared to ready-made pieces.

For further assistance, feel free to reach out via WhatsApp after clicking the "Customization" button on the product page!

How do I choose the right size?

Refer to our size chart on each product page. For personalized advice, email us at customercare@klubseven.com.

How do I place an order?
  • Browse our collection, select your product, choose a size, and click "Add to Cart."
  • Proceed to checkout, enter your details, and complete the payment.
What payment methods are accepted?

  • We accept Credit/Debit Cards, UPI (e.g., Phone Pe, Google Pay), Net Banking, Other secure online payment options & COD (*applied T&C’s).

Is my payment information secure?

  • Yes! We use SSL encryption to protect your data.

Can I cancel my order?
    • Within 24 Hours of Order Placement:
      • You may cancel directly from the "My Orders"section on our website.
    • After 24 Hours:
      • Email customercare@klubseven.comor call our toll-free number 1800-572-1666 with your order number.
      • Cancellation approval depends on your order’s current status (e.g., whether it has been processed/shipped).

    Note: For immediate assistance, contact customer care with your order details.

What is the delivery time?
      • Standard delivery time:5–6 business days after dispatch, depending on your location.

      Note: Delivery timelines may vary due to unforeseen circumstances such as Weather conditions, Courier delays, public holidays & Remote area accessibility.

      Express delivery: 4–5 business days (additional charges apply).
What is the processing time for Made-to-order items?
  • Made-to-order or customised shirtsrequire 6–15 business days for completion, depending on the current order volume.
  • Processing begins once payment is confirmed.
  • Customers will receive an email notification once their order is ready for dispatch.
How can I track my order?

  • You’ll receive a tracking link via email from Shiprocket. You can also track your order anytime by clicking the “Track Order” section in the menu bar on our website.

Do you ship internationally?

  • Currently, we serve India only. For inquiries, contact us.

Can I change my shipping address after ordering?

  • Unfortunately, changes cannot be made once the order is dispatched.

What is your return/exchange policy?

  • Yes, we do offer returns and exchanges! For more details, please check our Terms & Conditions & Return & Exchange policy. Let us know if you need any assistance—we're happy to help!

What if my item arrives damaged?

  • If your order arrives damaged, please notify us immediately by emailing customercare@klubseven.com within 24 hours of delivery. To help us resolve your concern quickly, kindly include:

    • Clear photosof the damaged product and packaging.
    • A short videoshowing the damage in detail.

    We’ll review your case by cross-checking with our internal quality and packaging records. If the damage is confirmed to have occurred during transit, we’ll process an exchange or refund as per our policy.

    We appreciate your cooperation and apologize for any inconvenience caused. Our team will work diligently to assist you!

Do I need an account to order?

  • No, but registering lets you:

    • Track orders
    • Save payment details for faster checkout.
How do I reset my password?

  • Click "Forgot Password" on the login page or contact us.

How can I contact customer support?
Are your products authentic?

Yes! Every item is 100% authentic and crafted with premium materials.

Do you offer corporate/bulk orders?

Yes! Email us for customized quotes.

How do I stay updated on new collections?

Follow us on [Instagram @_KlubSeven] or subscribe to our newsletter.

Note: For urgent queries, Toll free no. 1800-572-1666
Klub Seven reserves the right to update policies without prior notice.